Custom Portrait Embroidery for Couples and Family Gifts

Shipping Info

At BRODERFT, we value every customer. Our top priority is making sure the items get delivered to our customers as soon as possible. Normally you will receive your order in 10-30 business days from the date that it is placed.

Total delivery time

1 - Handling time for Design & Production(3-10 Days):

2 - Shipping & Transit Details

• Standard Shipping: 

Order Price <$59, shipping fee $7.99, shipping time: 7-20 business days
Order Price over $59, Free shipping, shipping time: 7-20 business days

• Expedited Shipping: 

$16.99 for each order, shipping time: 5-15 business days

Shipping Regions:

North & South America: United States, Canada, Mexico, Brazil
Europe: United Kingdom, Ireland, France, Germany, Italy, Spain, Portugal, Sweden, Switzerland, Denmark, Norway, Finland, Netherlands, Belgium, Austria, Poland, Lithuania, Czech Republic, Greece, Hungary, Iceland, Croatia, Slovakia, Romania
Oceania: Australia, New Zealand
Asia: Japan, South Korea, Singapore, Hong Kong, Taiwan
Middle East: Qatar, Saudi Arabia, United Arab Emirates

Delivery & Tracking:

We will send you an email after the order is shipped. You can click "View your order" to view detailed logistics information, or get in contact with us: support@broderft.com

Shipping Delays:

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and may take longer than the expected date due to invalid address, customs clearance procedures, or other causes.

Please note: If you Have not seen the delivery information when you click the order tracking link, please don’t worry! Sometimes, the package goes from our transfer point to the shipper’s first scan at one of its destinations, there may be 24 hours delay in viewing the tracking progress.

Return Policy

Your Satisfaction Is Our Priority

We stand behind the quality of our custom products. If your order does not meet your expectations, please contact us at support@broderft.com, and we will work with you to find a resolution.

By placing an order, you agree to the following terms:

1. Return & Refund 

Due to the personalized nature of our products, we do not accept returns or offer refunds on custom orders. If an error is determined to be our fault, we will provide a free replacement. You will not need to return the original item.

2. Cancellation 

Orders cannot be canceled or modified once the customization process has begun (within 24 hours of order placement). We strongly recommend reviewing your design, size, and shipping information carefully before completing your purchase.

3. Free Replacement

A free replacement may be issued under the following conditions:

• No shipping movement after 3 weeks from the shipping date (correct address required)
• Damage, defects, or incorrect customization (Reported within 30 days of delivery confirmation (i.e., the date you sign for the package))

To request a replacement, email us with:

• Order number and email address
• Photos/video showing the issue
• For sizing: an image with a measuring tool

Please Note: We do not offer refunds—replacements are our primary solution to resolve eligible issues.

4. Replacement with a Small Fee

If the error resulted from incorrect customization information provided at checkout (e.g., wrong size or design selected), a replacement may be available for a reduced fee (50% of the original product price). You will not need to return the original item.

Important Notes

• Replacements are not offered for errors caused by an incorrect or incomplete shipping address. Please verify your address carefully during checkout.
• Slight variations (up to 20%, e.g., lighter/darker shades) in color or appearance due to photography lighting or screen display.

We truly value each customer and are committed to ensuring you have a positive experience. Thank you for trusting us with your custom order!

Still need help?

Contact our support team:

Email: support@broderft.com

Response time: 24-48 hours(excluding weekends and public holidays).