At BRODERFT, we value every customer. Our top priority is making sure the items get delivered to our customers as soon as possible. Normally you will receive your order in 10-30 business days from the date that it is placed.
Total delivery time
1 - Handling time for Design & Production(3-10 Days):
2 - Shipping & Transit Details
Order Price <$59, shipping fee $7.99, shipping time: 7-20 business days
Order Price over $59, Free shipping, shipping time: 7-20 business days
$16.99 for each order, shipping time: 5-15 business days
Shipping Regions:
North & South America: United States, Canada, Mexico, Brazil
Europe: United Kingdom, Ireland, France, Germany, Italy, Spain, Portugal, Sweden, Switzerland, Denmark, Norway, Finland, Netherlands, Belgium, Austria, Poland, Lithuania, Czech Republic, Greece, Hungary, Iceland, Croatia, Slovakia, Romania
Oceania: Australia, New Zealand
Asia: Japan, South Korea, Singapore, Hong Kong, Taiwan
Middle East: Qatar, Saudi Arabia, United Arab Emirates
Delivery & Tracking:
We will send you an email after the order is shipped. You can click "View your order" to view detailed logistics information, or get in contact with us: support@broderft.com
Shipping Delays:
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and may take longer than the expected date due to invalid address, customs clearance procedures, or other causes.
Please note: If you Have not seen the delivery information when you click the order tracking link, please don’t worry! Sometimes, the package goes from our transfer point to the shipper’s first scan at one of its destinations, there may be 24 hours delay in viewing the tracking progress.
Your Satisfaction Is Our Priority
We stand behind the quality of our custom products. If your order does not meet your expectations, please contact us at support@broderft.com, and we will work with you to find a resolution.
By placing an order, you agree to the following terms:
1. Return & Refund
Due to the personalized nature of our products, we do not accept returns or offer refunds on custom orders. If an error is determined to be our fault, we will provide a free replacement. You will not need to return the original item.
2. Cancellation
Orders cannot be canceled or modified once the customization process has begun (within 24 hours of order placement). We strongly recommend reviewing your design, size, and shipping information carefully before completing your purchase.
3. Free Replacement
A free replacement may be issued under the following conditions:
To request a replacement, email us with:
Please Note: We do not offer refunds—replacements are our primary solution to resolve eligible issues.
4. Replacement with a Small Fee
If the error resulted from incorrect customization information provided at checkout (e.g., wrong size or design selected), a replacement may be available for a reduced fee (50% of the original product price). You will not need to return the original item.
Important Notes
We truly value each customer and are committed to ensuring you have a positive experience. Thank you for trusting us with your custom order!
Still need help?
Contact our support team:
Email: support@broderft.com
Response time: 24-48 hours(excluding weekends and public holidays).
Your family is one of a kind, and your gift should be too! Personalize this shadow box with 4 skin tone options, ensuring a heartfelt and inclusive design that truly reflects your loved ones:
✅ Light – Soft and fair complexion
✅ Tan – Warm and sun-kissed glow
✅ Dark – Rich and deep brown shade
✅ Deep Dark – Bold and beautiful ebony tone
🔹 8 * 8 inches (20cm) – Ideal for nightstands & small shelves
🔹 10 * 10 inches (⭐️Popular) – A great centerpiece for desks & side tables
🔹 12 * 12 inches (⭐️Bestseller) – Makes a bold statement on walls & large shelves
