Personalized Hand Painted Pet Portrait Tumblers

Shipping Info

At BRODERFT, we are committed to delivering your personalized items promptly and reliably. Please review the following details regarding order processing and shipping.

1. Processing Time:

• Design (1-3 Days): After you place your order, our talented designers will begin crafting your custom items. 
• Production (2-7 Days): Most products typically require 2 to 7 days for processing. However, certain items with specialized production methods (like hand-painted products) may take an additional 3-5 business days (total production time: 5-12 days for such items).
• Shipping (7-20 Days or Faster): Once production is complete, your product will be securely packaged and shipped. Standard shipping typically takes 7 to 20 days.

2. The Standard of Shipping:

• Standard Shipping:
  Order Price <$59, shipping fee $7.99, shipping time: 7-20 business days
  Order Price over $59, Free shipping, shipping time: 7-20 business days
• Expedited Shipping:
  $16.99 for each order, shipping time: 5-15 business days

3. Shipping Regions:
United States, Australia, Canada, France, Germany, Italy, Spain, New Zealand, Sweden, Switzerland, United Kingdom, Ireland, Mexico, Portugal

4. Delivery:
We will send you an email after the order is shipped. You can click "View your order" to view detailed logistics information, or get in contact with us: support@broderft.com

5. Shipping Delays:
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and may take longer than the expected date due to invalid address, customs clearance procedures, or other causes.

Please note: If you Have not seen the delivery information when you click the order tracking link, please don’t worry! Sometimes, the package goes from our transfer point to the shipper’s first scan at one of its destinations, there may be 24 hours delay in viewing the tracking progress.

6. Sales Tax & Import Duties:

• Sales Tax

We currently do not charge sales tax at checkout. The price displayed is the final product cost, with no additional sales tax applied.

Please note: Depending on your location, you may be responsible for reporting and paying any applicable use tax directly to your local tax authority. We recommend consulting a tax professional for guidance specific to your region.

• Import Duties & Customs Fees

Import duties, taxes, and customs fees are not included in the item price or shipping cost. These charges are determined by your country's customs authorities and are the customer's responsibility.

We cannot estimate these fees, as they vary by country and are beyond our control. For more information, please contact your local customs office.

Please also note: Refusing a shipment due to import fees may result in you being responsible for all return shipping costs and related handling fees.

Return Policy

Your Satisfaction Is Our Priority

We stand behind the quality of our custom products. If your order does not meet your expectations, please contact us at support@broderft.com, and we will work with you to find a resolution.

By placing an order, you agree to the following terms:

1. Return & Refund 

Due to the personalized nature of our products, we do not accept returns or offer refunds on custom orders. If an error is determined to be our fault, we will provide a free replacement. You will not need to return the original item.

2. Cancellation 

Orders cannot be canceled or modified once the customization process has begun (within 24 hours of order placement). We strongly recommend reviewing your design, size, and shipping information carefully before completing your purchase.

3. Free Replacement

A free replacement may be issued under the following conditions:

• No shipping movement after 3 weeks from the shipping date (correct address required)
• Damage, defects, or incorrect customization (Reported within 30 days of delivery confirmation (i.e., the date you sign for the package))

To request a replacement, email us with:

• Order number and email address
• Photos/video showing the issue
• For sizing: an image with a measuring tool

Please Note: We do not offer refunds—replacements are our primary solution to resolve eligible issues.

4. Replacement with a Small Fee

If the error resulted from incorrect customization information provided at checkout (e.g., wrong size or design selected), a replacement may be available for a reduced fee (50% of the original product price). You will not need to return the original item.

Important Notes

• Replacements are not offered for errors caused by an incorrect or incomplete shipping address. Please verify your address carefully during checkout.
• Slight variations (up to 20%, e.g., lighter/darker shades) in color or appearance due to photography lighting or screen display.

We truly value each customer and are committed to ensuring you have a positive experience. Thank you for trusting us with your custom order!

Still need help?

Contact our support team:

Email: support@broderft.com

Response time: 24-48 hours(excluding weekends and public holidays).