FAQ

1. Automated System Check
Order confirmations typically deliver within 15 minutes. If not received:

• Check all email folders (Spam/Junk/Promotions)
• Search for:
  from:support@broderft.com
  subject:"Order Confirmation #"

2. Email Verification
✓ Confirm email spelling at checkout
→ Typos cause 89% of delivery failures
✓ Check multiple inboxes if you used:

• Work email (may block automated messages)
• Old/unmonitored accounts

3. Contact Support
If steps 1-2 fail:
Email support@broderft.com with:

• Order number
• Payment receipt screenshot
• Contact phone number
  ⏳ Response within 24-48 hours(excluding weekends and public holidays).

Normally you will receive your order in 10-20 business days from the date that it is placed.

Processing Time

1. Design (1-3 Days):
After you place your order, our talented designers will begin crafting your custom items. 

2. Production (2-7 Days):
Most products typically require 2 to 7 days for processing. However, certain items with specialized production methods (like hand-painted products) may take longer.

3. Shipping (7-20 Days or Faster):
Once production is complete, your product will be securely packaged and shipped. Standard shipping typically takes 7 to 20 days.

Please note: During holiday seasons(such as Christmas), order volumes are much higher, which may cause delays. We recommend placing your order at least one week earlier t o ensure on-time delivery.

Standard Shipping:
Order Price <$59, shipping fee $7.99, shipping time: 7-20 business days
Order Price over $59, Free shipping, shipping time: 7-20 business days

Expedited Shipping:
$16.99 for each order, shipping time: 5-15 business days

Tracking Number Timeline:

• Sent within 24hrs of warehouse dispatch
• Check: Email inbox + spam folder (search from: support@broderft.com + subject:"Shipped"

If Tracking Stops Updating:

• ≤7 days: Carrier scanning delays common
• 8-14 days: Submit Carrier Inquiry(no email needed)
• >14 days: Email support@broderft.com with Order Number

⏳ Response within 24-48 hours(excluding weekends and public holidays).

We work hard to show true-to-life colors in our product images. However, what you see on screen may differ slightly from the actual product because:

1. Screens vary - Colors look different on phones, laptops, and tablets
2. Materials behave differently - Fabrics, prints, and finishes can change color appearance
3. Nature isn't perfect - Handcrafted items have beautiful natural variations

For best results:
✓ Check images on multiple devices
✓ Email us before ordering if color is critical

Color concerns?
Contact support@broderft.com with:

• Product name or link
• Photo of the issue (helpful!)

While small color differences are normal for custom goods, we'll make it right if colors differ significantly.

Step 1: Shipment Notification

• Timeline: Tracking email sent within 24hrs of dispatch
• Check Spam: Search from:support@broderft.com + subject:"Shipped"

Step 2: Support Assistance

Email support@broderft.com with Order number and we will response within 24-48 hours(excluding weekends and public holidays)

As your personalized item enters production (typically within 24 hours of order confirmation), it will be locked and cannot be canceled.

Send us an email including the following information:

• Order number and your Email.
• Video/ photo of the wrong/defective product.
• If your claim is in regards to a printing error, please include photographs of the error.
• If your claim is in regards to the sizing issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

We will resend you a replacement product in the above situation if it is confirmed by our fault(You can keep or dispose of the original item, there is no need to return it to us). We believe that REPLACEMENT may help resolve your issue at best. Thus, we will not offer a refund.